This website is operated by Sweet Pea LLC. Throughout the site, the terms “we”, “us” and “our” refer to Sweet Pea LLC. Sweet Pea LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1. Contract
1.1 All orders placed by you and purchases of goods from us are based on these Terms and Conditions and are subject to acceptance by delivery of the goods to you at which point a legally binding contract is constituted between us.
1.2 The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2. Ordering
2.1 Placing an order on this website is considered as an 'invitation to treat' only. As such it is an offer made by the customer and does not constitute a contract agreement. You will be contacted within one business day, no later than three days to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing.
2.2 All orders placed by you and purchases of goods by you are subject to acceptance by us (as described in clause 1.1). We reserve the right not to accept an order at any time and for any reason, we will not be liable to you or anyone else in this circumstance.
2.3 Once your order has been dispatched, we regret to inform you that we cannot change or add any additional products. If you do require additional items a new order will need to be placed.
3. Tax Charges
3.1 All Products and postage prices are exclusive of VAT at 5% (where applicable)
4. Collection/ Delivery
4.1 It is your responsibility to ensure the correct delivery address is given to us when you place your order. Any changes once an order is dispatched may incur additional costs.
4.2 We pick & pack goods every day of the week except Sundays and national holidays (dates differ please contact us to see when we will be closed).
4.3 We operate on a 24 hour pick, pack and dispatch timeline. You should in most cases receive notice of your order being ready on the same day.
4.4 A valid signature may be required on collection and delivery. In the unlikely event, you have not received your order, you must notify us immediately.
4.5 Upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as title) in the goods shall not pass to you until the goods have been paid for in full. Until title of goods is passed to you from us, you shall (i) not be entitled to use the goods, (ii) safely hold the goods for us, (iii) return the goods to us immediately if we ask you to, (iv) be liable to us for any loss, damage or destruction of the goods.
5. Payment
5.1 Once an order has been received and a corresponding invoice sent to you, you can send payment of the goods to complete your order by viewing the invoice email and: (i) clicking the ‘Pay Now’ button; or (ii) clicking the link in the invoice email, ready to be made for dispatch.
5.2 Bank Transfer - We welcome payments via Bank Transfer. On your invoice you will find details of the bank account which you must transfer to. We will dispatch once confirmation of the transfer has been made. We offer AED or USD bank account to be paid into.
5.3 Credit Card - We welcome payments via our Stripe payment Gateway. On your invoice you will find an 2% surcharge for this payment method.
6. Returns/Cancellations and Refunds
6.1 Returns/Cancellations and Refunds can be requested via email to team@kindistribution.co You must state:
6.1.1 Your order number and (if applicable) which products you are returning.
6.1.2 Details of why you wish to return the products.
6.2 Please note that for any Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when you received them).
6.3 You may return items in a new and unused condition, in the original packaging exactly how they were purchased at the time of ordering; for example no missing items from both packs and or cartons. If broken packs or cartons are sent back the full amount of these will be deducted from the refund total and treated as a restocking fee.
6.4 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 14 days of initial receipt of goods.
6.5 You will lose your right to cancel after the expiry of the 14 days from date of receipt
6.6 To exercise your right to cancel, you must follow our returns process found here. If you are cancelling the order due to problems with the goods you will need to inform us of the problem at the time of cancellation. Goods returned to our warehouse without being authorised may be refused and returned to you.
6.7 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) within 14 days of initial receipt of goods, at your cost.
6.8 Following cancellation subject to clause 6.10, we will refund you the price paid for the goods (or part of the order cancelled) if:
6.8.1 you notified us to cancel your order, where you have not received the goods; or
6.8.2 we receive the goods you returned to us, where you are in receipt of the goods; or
6.8.3 you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
6.9 We will refund you using the same means of payment as you used to pay for your order or purchase.
6.10 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.
6.11 Your right of cancellation does not apply to goods which you have opened the product packaging after delivery or collection.
6.12 Returns and refunds are void if the item has been washed by yourself or a customer and or if the item has been personalised.
Received the wrong item
6.13 If you have received the wrong item in your order you will need to contact us within 14 days of receiving your goods.
6.14 We will require you to send the incorrect item back to us via a pre-paid returns label.
6.15 Prepaid returns label will be sent to you in the form of a courier returns label to your email with instructions to drop the parcel at a local courier pickup point. Once the parcel has been dropped off at the courier pick up point we will start the process of getting the correct item to you.
Faulty Goods/Wrong items
6.16 Where the goods are being returned because they are faulty or incorrect at the time of receiving them, we will meet the cost of return delivery.
6.17 Return postage costs will not be covered if you change your mind on an order, order the wrong item OR if you are putting in a claim after 14 days of receipt regardless if an item is faulty or incorrect.
6.18 No claims will be entertained after 14 days of receipt.
7. Stock Availability
7.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days.
7.2 We cannot guarantee supply of stock at any time.
7.3 Clearance section products are not returnable for refunds.
8. Complaints
8.1 We will acknowledge complaints within 14 working days of receipt. In the unlikely event that you would like to make a complaint please forward an email to the following address: team@kindistribution.co
9. Security
9.1 Sweet Pea LLC do not hold, store or record any details relating to credit/debit cards. We do hold details such as customer contact information on secure databases, however you can be assured that this information will never be passed on to any 3rd party.
9.2 The only data we store is what you type in when you create your account and orders and is the minimum necessary to process and deliver your orders. i.e. Your Email, Name, Company name, Shipping & Billing address and Phone number. By law we are required to keep any invoices raised for a minimum of 5 years.
9.3 We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
9.4 We share parts of this data with our payment providers in order to process your invoice payments. Any financial information entered within their platforms is not retained by us once the transaction is processed.
9.5 We share the delivery information with our couriers to be able to deliver our goods to you.
9.6 Email conversations are kept when pertinent to the history of the account/order.
9.7 You are able to access your personal data stored through your customer login. You can edit and amend any information that is incorrect. You may view information on historic orders/invoices. If you wish to delete your account, please contact us at team@kindistribution.co
10. Liability
10.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
10.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
10.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and
10.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
10.2 If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.
10.3 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
10.4 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
10.5 Goods are manufactured according to laws and guidelines in the UAE only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UAE.
11. Reseller Obligations
11.1 The Reseller shall only be entitled to purchase any Products for distribution to its customers and in accordance with the respective Products’ usage rights and licensing terms.
11.2 Limitations on Resale. Reseller agrees to resell the Products only to End Users, and not to other resellers. Reseller may not resell Products via or through any branches or related entities of Amazon, Mumzworld or Noon and other similar marketplaces.
12. Breach of terms
Without prejudice to our other rights under these terms and conditions, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your account access, prohibiting you from accessing the website and/or bringing court proceedings against you.